Terms of service

These Terms of Service apply to the Grill Velora online store. By placing an order, you agree to pay the price and any applicable taxes shown at checkout. Product details, availability, and prices may change; the details shown at the time of checkout govern your order.

Orders

We may contact you if an item becomes unavailable or if information needed to fulfill an order is incomplete. If we cannot fulfill an order, we will cancel it and refund any payment collected for the unfulfilled item.

Shipping and returns

Please review our Shipping Policy and Return and Refund Policy before ordering. Delivery times are estimates and may vary by destination or carrier.

Product use

Use grills and outdoor cooking equipment only according to the manufacturer’s instructions. Outdoor cooking products may become hot or produce smoke; follow all applicable safety directions and local rules.

Privacy

Our Privacy Policy explains how personal information is handled.

Contact

Grill Velora, 5717 Allee Way, Braselton, GA 30517, United States. Email support@grillvelora.com; phone +1 717-667-2838. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Nothing in these terms limits rights that cannot be excluded under applicable law.