Refund policy

30-day returns

You may request a return within 30 days after delivery. To be eligible, an item must be unused, in its original condition and original packaging, with all included parts. Contact support@grillvelora.com before sending a return. Include your order number and the reason for the request. We will provide return instructions and the correct return location after approval. Do not send a package to our business address unless we explicitly instruct you to do so.

Return shipping and fees

We provide a free return shipping label for approved returns within the United States. We do not charge a restocking fee. Please use the label and instructions we provide.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos where possible. We will review the issue and arrange an appropriate resolution.

Refunds

After we receive and inspect an approved return, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Your bank or card provider may need additional time to post the credit.

Contact

Email support@grillvelora.com or call +1 717-667-2838, Monday–Friday, 9:00 AM–5:00 PM Eastern Time.